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‎09-25-2020 04:48 AM - last edited on ‎10-30-2020 04:30 PM by

HP Recommended
Product: HP Envy Photo 6230

Hello,

My printer model is Envy Photo 6230. After I replaced my old no:303 black cartridge with a new original no:303xl cartridge, got the cartridge problem ''remove and reinstall the indicated cartridge, making sure it is correctly installed.'' I tried every solution I found online but nothing helped. I read that an update of HP for printers might cause this problem. If it is true, it is stupid that HP punishes us for buying a new expensive original HP cartridge. Anyway, what do you think I should do? What is the correct solution to this problem? 

Thanks.

1 person had the same question
6 REPLIES 6

‎09-28-2020 04:13 AM

HP Recommended

@BurakAytac

 

I reviewed your post and I understand that you are getting a cartridge error on the printer after replacing the cartridge.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/product/hp-envy-photo-6200-all-in-one-printer-series/9073045/document/c...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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‎09-28-2020 06:39 AM

HP Recommended

Hi Fossette, I followed the instructions in the link but it didn't help.

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‎09-30-2020 08:40 AM

HP Recommended

The_Fossette, You still didn't help me. Can you PLEASE help me?

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‎09-30-2020 05:48 PM

HP Recommended

@BurakAytac

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎10-01-2020 02:33 AM

HP Recommended

it cannot be a hardware issue. the printer is brand new. the cartridge is brand new.

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‎10-01-2020 05:24 PM

HP Recommended

@BurakAytac

 

It could be an issue with the ink cartridge or the ink system.

 

Though it is new, I'd suggest you reach out to the support team to get a replacement if the defect is proved.

 

Thanks for understanding.

TEJ1602
I am an HP Employee

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