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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
markcarolynn
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Message 1 of 2
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Flag Post

Error Message on Printer

HP Recommended
HP ENVY 4504
macOS 10.15 Catalina

My printer will not printer and has displayed an error message.  But what sort of error is it?

C713FDB7-840C-462D-92B7-E7A7F2900C20.jpeg

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @markcarolynn

Welcome to the HP Support Community. I'm afraid this is a hardware issue with the printer. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Re-insert the ink cartridges. Check for any paper jams and make sure the print carriage is moving freely

Perform the steps mentioned in this document.

 

For more info on resolving 0x errors, kindly refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

KUMAR0307
I am an HP Employee

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