Error Message

[nlither]

I have instant ink yet the printer is telling me that I need to install a new black cartridge.   Is this true????

[Nal_NR]

Hi @nlither,

Welcome to the HP Support Community.

I understand that you are getting ink cartridge errors. I'd like to help!

In this scenario, I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

[AntoniosGrift]

When trying to print, an Install Black Cartridge error message displays on the printer control panel or computer, or the attention light blinks on the printer. This error message indicates that a toner cartridge is not installed, is not genuine, or an obstruction is preventing the toner cartridge from being recognized.

Regards,

Peter