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‎06-03-2022 06:15 AM - last edited on ‎06-03-2022 08:53 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Chrome OS

I have been able to use my printer just fine for years now. All of the sudden the other day I got an error message when I tried to print something that said "Printer cannot print, please  log into www.hpinstantink.com.

 

It gives me no other direction so I am lost. 

It is connected to my wifi and everything else looks good. 

 

Thank you. 

1 person had the same question
1 REPLY 1

‎06-04-2022 09:28 AM

HP Recommended

Hi @Niermans32

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you receiving cannot print error.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

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