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Hester52
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Message 1 of 2
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Error Printer

Printer HP Envy Photo 6234

My printer is giving the message: The printer could not connect to webservice. The server might be busy or temporarily unavailable. Try again later. 
The printer is normally working?

 

Also is when I press print on my tablet, the first message I get is: printer is off line or no paper...but both are not true! The printer is connected and there is paper in it. 

please can some one help!

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HP Support Agent
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Message 2 of 2
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Error Printer

@Hester52 Greetings from the HP Community!

Turning off the web services should resolve this issue, however, if you are using its features (mentioned below) you can turn it back on after restarting your printer and the device its connected to: click here for details.

 

After turning off Web Services, your printer can no longer communicate over the Internet with the HP server to access web-connected printing services, such as HP ePrint. Turning off Web Services is recommended if you plan to sell your printer, transfer HP Connected accounts, or no longer plan to use web-connected printing services.

If you are currently using web-connected printing services, the following services and features do not work after turning off Web Services:

  • HP ePrint email: Disables the HP ePrint printer email address.

  • HP Instant Ink: Blocks communication between your printer and HP Instant Ink. Monthly enrollment and billing continues.

    • Without Web Services, the HP server cannot communicate with the printer to monitor ink levels. HP Instant Ink cannot send new ink cartridges, and the printer might stop printing. If you enrolled in the HP Instant Ink service, you need to cancel your HP Instant Ink service separately. Go to How to Cancel Your HP Instant Ink Plan.

    • To continue using your HP Instant Ink service, turn on Web Services, and then follow the instructions on the info page to add your printer to HP Connected.

  • Print Anywhere: Disables the Print Anywhere feature.

  • HP Printer Apps: Disables all HP Printer Apps.

Read the section that matches your printer control panel type for steps to turn off Web Services.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation