Error - a problem has occurred with your hp account. You will be unable to print until the issue is

[GYRW]

Error - a problem has occurred with your hp account. You will be unable to print until the issue is resolved

[Nal_NR]

Hi @GYRW,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To be able to answer you effectively, we need some information.

Are you enrolled in the instant ink program?

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, 

Check HP Instant Ink Status:

• Make sure you are signed in to your HP Instant Ink account on the HP Smart App or the HP website.
• Verify your subscription status and billing information to ensure there are no issues.

Update Firmware:

• Ensure that your printer has the latest firmware installed. You can check for firmware updates on the HP support website or through the HP Smart App.

Check Internet Connection:

• Ensure that your printer is connected to the internet, as HP Instant Ink relies on a stable internet connection to communicate with the servers.

Verify Billing Information:

• Check your billing information associated with your HP account to ensure it is accurate and up to date. Billing issues could be causing the problem.

Disable Instant Ink:

• If you don't want to use HP Instant Ink, you might be able to disable it. Check your printer settings or the HP Smart App for options related to Instant Ink, and see if there's an option to disable it.

Check for Error Codes:

• Look for any error codes or messages on the printer's display screen. These can provide more specific information about the issue.

Manual Toner Purchase:

• If your printer model requires an Instant Ink subscription, you may need to explore options to disable this feature and continue using your printer with manually purchased toner cartridges. Contacting HP Support is crucial for this.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.