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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Solved!

Error asking to reinstall the cartridge

HP Recommended
Example: HP Envy Photo 7855

I've been having this problem for about a month now. It started with the black ink cartridge where out of nowhere my printer started to show a message saying to reinstall the cartridge. I came to the hp page and tried everything that support said. The cartridge is the one I got from Hp instant ink. The weird thing is that the black cartridge would work sometimes and it did not work sometimes. It was updated and it still had the same problem. The cartridge was clean and the color cartridge would work perfectly. So I decided to use the color cartridge only. When I ran out of the color cartridge I changed it and it worked good until this day. I cleaned it and did the same things that the hp website recommended. Note: The cartridge is full and new. The weird thing is that I put the old cartridge and the message wouldn't appear, but it is empty. Once college starts again ill be printing often so I need the cartridges to be working right. 

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HP Recommended

Hi! @Kalac

 

Have you tried checking with a regular ink cartridge? Does the issue persist?

 

Update the printer firmware to the latest version and check if it helps.

 

Check the ink levels on your printer and replace the low, empty or faulty ink cartridges.

 

Clean the electrical contacts on the ink cartridges.

 

Make sure the ink cartridges are inserted correctly

 

Refer this article to know more information about ink cartridge issues. Click Here

 

If the issue still persists after trying out the steps. Please share us few details through a private message. So I can check the account and ship you the replacement ink cartridges.

 

Instant ink account number-

Instant ink email address-

Shipping address-

 

Let me know if this helps!

Have a beautiful day ahead! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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