Error charge after cancelled Instant Ink

[Tmallory]

I cancelled the Instant Ink program. I did not even used the ink that they sent. But I still got charged for printing? Does anyone have this problem. I thought that we only get charged if using the instant ink to print.

[Irwin6]

Hi @Tmallory,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with your instant ink account.

When you cancel the instant ink service:

You can continue printing with Instant Ink supplies until the end of your current billing cycle.

At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.

Your final monthly charge comes at the end of the billing cycle.

The Paper Add-on service ends with your Instant Ink service.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Tmallory]

Again, I mentioned that I didn’t use the Instant Ink to print. That’s why I have no idea why I got charged. 

[Irwin6]

Hi @Tmallory,

The support here is limited to software troubleshooting.

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support