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‎04-09-2020 10:03 AM

HP Recommended
Product: HP photosmart printer modelB110a
Operating System: Other

Hi

i have this hip photosmart printer model B110a

i have message 

ink system failure 0xc19a0020

i have tried unplugging, put new in cartridges in no luck, what now please xx

1 REPLY 1

‎04-13-2020 02:50 PM

HP Recommended

@Pippa10, Welcome to HP Support Community!

 

I see that the printer is in an error state and I appreciate your efforts in trying to resolve the issue.

 

I'd recommend you follow the steps from the document  '0xc19a0005' or Similar Error Code Displays to isolate and fix the problem. If the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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