Error message in ordering recycling bag

[RE1959]

I have cancelled my Instant ink subscription because we do not print enough to warrant the cost. The website says the toner cartridges are the property of HP and must be returned. My account is still active for a month. When I try to order a recycle bag to return my 2 toner cartridges, a popup messagemy order cant be processed and to try again later. I have tried for 2 days with the same result. Do I need to return my cartridges?

[Anand_Andy]

Hi @RE1959,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better,  I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!