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‎08-15-2019 04:10 PM - edited ‎08-15-2019 04:19 PM

HP Recommended
Product: OfficeJet 5255
Operating System: Microsoft Windows 10 (64-bit)

I just opened my new OfficeJet 5255  and installed the cartridges.  I got to the point where it printed the alignment page and told me to scan it, but when I opened the window to place the page on the class, an error message "only one set of Instant Ink Ready cartridges can be used in a printer.  Remove and replace with other cartridges".  I used the set up cartridges that came with the printer.  There is no reference to "trial subscription" on these cartridges; I purchased a subscription when I purchased the printer.  I have removed and replaced them, powered on and off, and disconnected from the power source to no avail.  Please assist.

Disregard, I solved it by replacing the cartridges again and disconnecting again.

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