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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎04-13-2020 11:25 AM

HP Recommended
Product: ENVY Photo 6200
Operating System: Microsoft Windows 10 (64-bit)

My instant ink black cartridge suddenly stopped working, displaying  "remove and reinstall the indicated cartridge making sure it is correctly installed".

 

I've checked it's not physically damaged and I've followed the whole troubleshooting procedure including removing all cartridges, unplugging and performing a reset. The error remains.

1 person had the same question
1 REPLY 1

‎04-16-2020 02:10 AM

HP Recommended

Hi @Sam6200

 

Welcome to the HP Support Community. I'd be happy to assist you with the cartridge error. 

 

Please try these steps - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge
 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the issue still persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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