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05-19-2022 11:06 AM
@Kelvikuvedai, Welcome to the HP Support Community! I’m here to help.
To assist you better, is the printer stuck on this error screen, or are you able to bypass it?
On the printer screen, go to Setup > Restore factory defaults.
Note: This will delete all the user settings on the printer. It has to be reconnected to the network.
Update the printer firmware
Click here to download and install the latest printer firmware from your computer.
Click here to know different methods of updating printer firmware.
Check for the error.
Hope this helps! Let me know how it goes.
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Have a great day!
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