Errorr code

[Tracylou70]

Im getting an error code gps001 when trying to enroll for the ink on line help ???

[Sneha_01]

Hi @Tracylou70 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code "gps001" typically indicates a problem with the enrollment process for the HP Instant Ink program. Here are some steps you can take to try and resolve this issue:

Check Internet Connection: Make sure your printer is connected to the internet. You can do this by printing a network configuration page from the printer's menu.

Reboot Printer and Router: Turn off your printer and unplug it for about 60 seconds. Also, reboot your router. After that, plug the printer back in and turn it on.

Try a Different Browser: If you're trying to enroll using a web browser, switch to a different browser or clear your current browser's cache and cookies. This can sometimes resolve enrollment issues.

Update Printer Firmware: Ensure your printer has the latest firmware installed. You can usually check this from the printer's control panel under the settings menu.

Use HP Smart App: If you haven’t done so already, try enrolling through the HP Smart app on your smartphone or tablet. It might provide a more seamless experience.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support