• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎08-22-2019 01:45 PM

HP Recommended
Product: Photosmart D7360
Operating System: Microsoft Windows 7 (64-bit)

This may be the wrong board for this question, I wasn't sure where to post it. 

I found and purchased a "NEW" in the box Photosmart D7360 printer. The problem is the Introductory Ink Cartridges have expired. The printer displays the "Expired Ink Cartridges" message at initial start-up. I tried using a set of used cartridges from my old printer but I get the message to install the " New Introductory Cartridges" that came with the printer. Round and round I go .... any ideas or solutions/ Thanks Pat

 

oh ya ... the used cartridges I tried are used but NOT expired.  

1 REPLY 1

‎08-25-2019 09:26 AM

HP Recommended

@PatThePrinter1, Welcome to HP Support Community!

 

For the printer to go through the initial setup- introductory cartridges are required. Since the ones you have are expired, I would suggest you reach out to the HP Support in your region regarding the service options for your printer/cartridges.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.