cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
PatThePrinter1
New member
2 0 0 0
Message 1 of 2
123
Flag Post

Expired D7360 ink

HP Recommended
Photosmart D7360
Microsoft Windows 7 (64-bit)

This may be the wrong board for this question, I wasn't sure where to post it. 

I found and purchased a "NEW" in the box Photosmart D7360 printer. The problem is the Introductory Ink Cartridges have expired. The printer displays the "Expired Ink Cartridges" message at initial start-up. I tried using a set of used cartridges from my old printer but I get the message to install the " New Introductory Cartridges" that came with the printer. Round and round I go .... any ideas or solutions/ Thanks Pat

 

oh ya ... the used cartridges I tried are used but NOT expired.  

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,052 18,029 1,462 1,432
Message 2 of 2
Flag Post
HP Recommended

@PatThePrinter1, Welcome to HP Support Community!

 

For the printer to go through the initial setup- introductory cartridges are required. Since the ones you have are expired, I would suggest you reach out to the HP Support in your region regarding the service options for your printer/cartridges.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation