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Expired D7360 ink

Photosmart D7360
Microsoft Windows 7 (64-bit)

This may be the wrong board for this question, I wasn't sure where to post it. 

I found and purchased a "NEW" in the box Photosmart D7360 printer. The problem is the Introductory Ink Cartridges have expired. The printer displays the "Expired Ink Cartridges" message at initial start-up. I tried using a set of used cartridges from my old printer but I get the message to install the " New Introductory Cartridges" that came with the printer. Round and round I go .... any ideas or solutions/ Thanks Pat


oh ya ... the used cartridges I tried are used but NOT expired.  

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Expired D7360 ink

@PatThePrinter1, Welcome to HP Support Community!


For the printer to go through the initial setup- introductory cartridges are required. Since the ones you have are expired, I would suggest you reach out to the HP Support in your region regarding the service options for your printer/cartridges.


Hope this helps!


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