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PatThePrinter1
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Message 1 of 2
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HP Recommended

Expired D7360 ink

Photosmart D7360
Microsoft Windows 7 (64-bit)

This may be the wrong board for this question, I wasn't sure where to post it. 

I found and purchased a "NEW" in the box Photosmart D7360 printer. The problem is the Introductory Ink Cartridges have expired. The printer displays the "Expired Ink Cartridges" message at initial start-up. I tried using a set of used cartridges from my old printer but I get the message to install the " New Introductory Cartridges" that came with the printer. Round and round I go .... any ideas or solutions/ Thanks Pat

 

oh ya ... the used cartridges I tried are used but NOT expired.  

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HP Support Agent
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Message 2 of 2
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HP Recommended

Expired D7360 ink

@PatThePrinter1, Welcome to HP Support Community!

 

For the printer to go through the initial setup- introductory cartridges are required. Since the ones you have are expired, I would suggest you reach out to the HP Support in your region regarding the service options for your printer/cartridges.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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