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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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08-26-2021 07:46 AM - edited 08-26-2021 07:51 AM
Product: HP ENVY PHOTO 7100 (HPE6756D)
Operating System: Microsoft Windows 10 (64-bit)
I received an instant ink delivery of a tri-colour cartridge which is faulty. When installed, the printer is giving the message
" Remove and reinstall the indicated cartridge. If this message continues to appear, replace the indicated cartridge." After removing the cartridge, checking that it is correctly installed (I have changed many cartridges in our HP printers over the years) but still keep getting the same message.
I've removed it and reinstalled several times and gently wiped the strip as suggested on the support page but no joy. The old cartridge is recognised but this cartridge isn't. I have also tried it in another one of our printers (same make and model) and I still get the same message.
I am just going around in circles trying to find a way of arranging a return/new cartridge but with no luck.
It's a 64/303 cartridge, exactly the same as the one I had to replace. As we have a plan with HP, we receive our cartridges automatically by post.
Could you please assist as this is the second time this has now happened over the past 4 months, the last time it was the Black Cartridge but in another one of our printers. Tried to get a resolution on that occasion of how to return the cartridge and obtain another in its place but had no joy and lost my patience and threw it away. I am unwilling to do this again as this is not only costing our company money but also this messes up our plan as HP think we have more cartridges than we actually have and last time we had to purchase another Black cartridge from a store as we did not have another to replace it.
Does anyone know how to resolve this issue, have you got the contact for HP where I can return the cartridge please?
1 REPLY 1
08-27-2021 04:52 AM
@HVL-SOL2021, Welcome to the HP Support Community! I’m here to help.
I understand the ink cartridge is faulty. As the issue is related to Instant ink cartridges, I need more information to help you out.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required.
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