cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HVL-SOL2021
New member
1 0 0 0
Message 1 of 2
194
Flag Post

FAULTY TRI-COLOUR INK CARTRIDGE RECEIVED FROM HP

HP Recommended
HP ENVY PHOTO 7100 (HPE6756D)
Microsoft Windows 10 (64-bit)

I received an instant ink delivery of a tri-colour cartridge which is faulty. When installed, the printer is giving the message

" Remove and reinstall the indicated cartridge. If this message continues to appear, replace the indicated cartridge." After removing the cartridge, checking that it is correctly installed (I have changed many cartridges in our HP printers over the years) but still keep getting the same message. 

I've removed it and reinstalled several times and gently wiped the strip as suggested on the support page but no joy. The old cartridge is recognised but this cartridge isn't.  I have also tried it in another one of our printers (same make and model) and I still get the same message.

 

I am just going around in circles trying to find a way of arranging a return/new cartridge but with no luck.

It's a 64/303 cartridge, exactly the same as the one I had to replace.  As we have a plan with HP, we receive our cartridges automatically by post.

 

Could you please assist as this is the second time this has now happened over the past 4 months, the last time it was the Black Cartridge but in another one of our printers.  Tried to get a resolution on that occasion of how to return the cartridge and obtain another in its place but had no joy and lost my patience and threw it away.  I am unwilling to do this again as this is not only costing our company money but also this messes up our plan as HP think we have more cartridges than we actually have and last time we had to purchase another Black cartridge from a store as we did not have another to replace it.

 

Does anyone know how to resolve this issue, have you got the contact for HP where I can return the cartridge please?

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
22,355 22,356 1,620 1,908
Message 2 of 2
Flag Post
HP Recommended

@HVL-SOL2021, Welcome to the HP Support Community! I’m here to help.

 

I understand the ink cartridge is faulty. As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation