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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
GISSELLA
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Message 1 of 2
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FUNTION

HP Recommended
HP ENVY 5020
Microsoft Windows 10 (64-bit)

I bought this printer for home use and I have to say that it NEVER worked well. I am very unhappy with this product. 

I wish I could fix it but even ordering new cartridges is hard, when the machine is telling you the levels are grand. So frustrating.

1 REPLY 1
Jay_G24
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @GISSELLA

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Could you brief me on the exact issue your facing with the printer?

 

What is the error message you're receiving?

 

Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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