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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
damianamae
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Faded ink - newly installed older cartridges never out of the package

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HP OfficeJet 3833
Microsoft Windows 10 (64-bit)

I have an HP OfficeJet 3833 that gets very light use. It's over a year old and I was still using the original cartridges until tonight. I noticed my print quality was quite terrible despite showing I had plenty of ink left, so I swapped them out for the set that came with my Instant Ink enrollment and the quality is better but it still looks dull and faded. I've realigned them, printed diagnostics, and done two levels of cleaning. The quality may be from the age of the cartridges, but I am very reluctant to pay for a replacement set when I've only just opened these ones. I wish they hadn't sent the replacements as soon as I enrolled, particularly because I enrolled in the lowest plan. It's such a waste.

 

Does anyone have any suggestions? Not even the black is coming out crisp, it's grey. There is no other issue with the print quality other than it looking dull. The alignment is fine and there are no blank lines or spots.

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TEJ1602
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@damianamae, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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damianamae
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Thank you for letting me know here that you're part of HP. I will reply to your private message.

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