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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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Microsoft Windows 11

My black ink cartridge replacement worked at first. Then my printer went into error mode. I replaced it with the old cartridge and it started working! I can only believe that my problem is with the replacement cartridge. Has anyone had this happen and if so how did Instant ink resolve the issue. I have been very satisfied with the program up to this point!

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Hi @Michael437

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Perform the steps from this document here and keep me posted on the results. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @Michael437

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Perform the steps from this document here and keep me posted on the results. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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