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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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False charges on account and False Advertisement HP INSTANT INK

HP Recommended
Hp OFFICE JET 8710
Microsoft Windows 7 (64-bit)

Hi,

 

Beginning of April 2019, I purchased this printer. It came with the trial ink cartridges.

Note - Account only gets charged after you have inserted your first instant ink shipment.

My welcome kit was shipped on April 3, 2019 (it was not inserted in the printer until I ran out of ink)

 

I also had 7 months of free printing.  These months only are activated once you have plugged in your welcome kit.

 

"Up until September 2019 " - My account was being charged as free, as in all my free months were being used up EVEN though my initial ink (boxed) that I received with the printer was installed.

 

Now my ink ran out (the one that came with the printer), and I had just plugged in the 1ST welcome kit in the last month.

 

I have been already charged twice, when I should have no charges on the account, my free months should have kicked in only when I installed my FIRST welcome kit.

 

I truly find this mischievous on HP's part.  I would appreciate if you can refund my charges and activate my free months ONLY when I plugged in my first welcome kit.

 

Thank you 

 

 

2 REPLIES 2
HP Support Agent
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Hi @FreeInkDude

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

Asmita
I am an HP Employee

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Hi

So far no one has contacted me.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation