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We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Faulty Black Instant Ink Cartridge

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HP Envy Photo 7830

Error Message: 'Remove and reinstall the indicated (black) cartridge making sure it is correctly installed.' Have done this plus followed all other recommended advice from virtual agent. How can I request HP to speedily send a replacement black instant ink cartridge for a faulty cartridge?

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Hi @youngcurlylocks ,


Welcome to the HP Support-Community.


Before contacting HP Support, please clean the electrical contacts of the printer by using this manual:

HP inkjet printers - Cleaning the Contacts


What is the result?

If you re-insert the old cartridge, does the message on the printer's display change?





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I don't work on behalf of HP. | HP Expert program 

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@youngcurlylocks, Welcome to HP Support Community!


Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.


In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.


Hope this helps! Keep me posted. 


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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