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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Faulty Colour Cartridge Envy 5640

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Envy 5640
Microsoft Windows 10 (64-bit)

The currently installed HP Instant Ink colour cartridge installed in my sons Envy 5640 has been faulty for months.  It doesn’t generate an error message it just merrily prints without adding any red colour.  I’ve been through all the cleaning process etc to no avail and the Instant Ink online system steadfastly refuses to accept there’s a problem.  Can I just get a replacement cartridge?  I’ve had the service a year now and we’re still on the first set of (faulty) cartridges.  Proving pretty expensive so far! 😅

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Hi @stickybloke,


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 


Let me know. 


And, Welcome to the HP Support Community


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