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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎11-01-2020 11:12 PM

HP Recommended
Product: Envy 5640
Operating System: Microsoft Windows 10 (64-bit)

The currently installed HP Instant Ink colour cartridge installed in my sons Envy 5640 has been faulty for months.  It doesn’t generate an error message it just merrily prints without adding any red colour.  I’ve been through all the cleaning process etc to no avail and the Instant Ink online system steadfastly refuses to accept there’s a problem.  Can I just get a replacement cartridge?  I’ve had the service a year now and we’re still on the first set of (faulty) cartridges.  Proving pretty expensive so far! 😅

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-02-2020 09:56 AM

HP Recommended

Hi @stickybloke,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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1 REPLY 1

‎11-02-2020 09:56 AM

HP Recommended

Hi @stickybloke,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Was this reply helpful? Yes No
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