Faulty Instant Ink Cartridge

[LiamST]

I've been having trouble with an Instant Ink Tricolour Cartridge. Sometimes it doesn't work at all, sometimes it won't print red and sometimes it will print red some of the time and purple the rest; for example if I print off a word document in red half the lines are red and the other half purple.

I've been stuck in and endless loop of getting sent from one automated support system to another on the HP website, can anyone recommend a fix (I've tried the obvious, updating, resetting etc) or tell me how I can contact an actual person and ask for a replacement cartridge. 

[asmita6658 · Accepted solution]

Hi @LiamST

Welcome to the HP Support Community. 

 Appreciate you trying the steps. Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[tonyfr]

the magenta ink does not appear on the test print page i spent most of yesterday  going through the available solutions but to no avail. i have a monthly subscription, the ink level shows ink  in the colour cartridge and will print but with the missing magenta so colours are missing.

[TEJ1602]

@tonyfr, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TEJ1602]

@tonyfr

Upon checking the account I see that the ink cartridges were shipped recently.

Also, I would suggest you follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues. If the issue persists, reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!