Faulty Instant Ink Tricolour Cartridge

[Maglil55]

I've gone through all the suggested support solutions. Printer is copying fine and will print single cartridge in black and white. There is a fault with the Instant Ink Tricolour cartridge. How on earth do I contact them to send me a replacement cartridge in the current lockdown? Virtual agent is no help and phone also impossible. 

[TEJ1602 · Accepted solution]

@Maglil55, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Maglil55]

Replacement cartridge arrived today. Now fitted and printer working perfectly again. Many thanks for the prompt response and solution.

[Leftcoaster1925]

I have the same problem with the black ink cartridge. Please tell me how you got the replacement. I've given up on the virtual assistant. What works?

[Maglil55]

Hi, 

I just posted here explaining the circumstances and an HP employee got back to me. My original post is above. They'll also send you a private message as you'll need to provide details about your printer and your Instant Ink account but the whole process was really quick. You'll probably wait a couple of days for someone to get in touch but just answer quickly and, as I said, they're really quick.

[TEJ1602]

@Leftcoaster1925, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!