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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

I have only just signed up to Instant Ink and the first cartridges have arrived but do not work.  It says "faulty cartridge" and is either not an instant ink cartridge or there is an issue with the installed cartridge.  I have been through all the suggestions and tried the vitual assistant but nothing is working and I still cannot print.  I followed instructions to disconnect/reconnect printer power, clean sensors on both cartridge & printer but I still receive the error message. I am unable to order through Instant Ink because of the error message. I also tried to speak to an agent but because my printer warranty is expired it does not go any further. I am still an instant ink subscriber so I do not know why I can not speak to an agent especially when I'm dealing with a faulty cartridge that needs to be replaced. 

1 REPLY 1
HP Recommended

@YAN7, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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