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‎06-03-2023 11:11 AM

HP Recommended

My black cartridge has stopped printing despite still having ink.  I have tried all the suggested and recommended fixes but I still get only colour printing.  How do I go about getting this cartridge replaced as I can't use normal HP cartridges.

3 REPLIES 3

‎06-05-2023 07:21 PM

HP Recommended

Hi @anniw831,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information.

 

Are you enrolled in the instant ink program?

Are you getting any cartridge errors?

 

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Elohi_NR
I am an HP Employee
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‎06-06-2023 02:03 AM

HP Recommended

Hi Elohi_NR

I managed to get hold of customer support by phone and we determined that the cartridge is just quite old and replacements have been sent.  Thank you for offering to help me out.

A

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‎06-06-2023 06:19 PM

HP Recommended

Hi @anniw831,

 

I am glad to hear that and you are welcome! Do keep us posted if anything in future. 

Elohi_NR
I am an HP Employee
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