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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Samwithers94
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Faulty cartridge. No new ink in last 2 years

HP Recommended
Deskjet 2620

Deskjet 2620 

 

Set up instant ink over 2 years ago. As far as I can recall I only ever received the initial cartridges and have barely used the printer. My account shows a colour cartridge sent to me in 02/18 only. So I have happily paid all this time but need to finally get to the bottom of my issue

 

 

With the black cartridge fitted it will not print properly. Shows as ink level full but will not print!

 

Take it out and print in colour and it's absolutely fine. Been on going for so long, always forgetting to do anything about it, hoping ink will turn up in the post but never has. 

 

No option to report it so I have ende duo herex what do I do? 

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asmita6658
HP Support Agent
HP Support Agent
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HP Recommended

Hi @Samwithers94

 

Welcome to the HP Support Community. I'd be happy to help!

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,725
Message 2 of 2
Flag Post
HP Recommended

Hi @Samwithers94

 

Welcome to the HP Support Community. I'd be happy to help!

 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

View solution in original post

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