10-25-2019 05:25 AM
I received a new colour cartridge on Wednesday & installed it as I have a large photo print job to do.
All photos started coming out with a green cast which eventually turned to half inch green banding over the whole photo. Despite following all troubleshooting advice the problem remained & it was ascertained that the new cartridge was faulty (the previous one worked fine).
After contacting HP Support I was advised that they couldn’t send me a replacement due to ‘Brexit’!!!
This is totally unacceptable. I pay for instant ink & expect to be able to print without waiting for new cartridges when the one that is sent is faulty. I wasn’t even offered a refund on my monthly subscription until the new cartridge is finally sent (as I am unable to print the photos without the colour cartridge). I feel this is very bad customer service & am considering changing to another manufacturer if this is how HP treat their customers.
Solved! Go to Solution.
10-25-2019 09:41 AM
Same here, after installing and trying to correct the poor print quality contacted them to arrange a replacement only to be told - no can do, its Brexits fault!! What a load of bollocks!. Nothing stopping them posting out a replacement. Now unable to run off much needed colour brochures for showroom. Try to do the correct thing with using genuine cartridges and this happens, cant run a business with this sort of shoddy support. Will be cancelling instantink and then then buying some cheap refills.
10-28-2019 06:00 PM
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