Faulty ink cartridge from Instant ink

[ct75]

I had both colour and Black cartridges sent in the last shipment for instant ink.

I recently installed the colour cartridge as normal with no problem

However today I installed the black cartridge but it has not recognised the cartridge. I followed all the suggested steps, reinstalled the cartridge etc unplugged, switched off and then back on etc. 

The colour one shows -HP Instant Ink Cartridge Installed

The black one shows - Cartridge Error Click to learn more

Is there any way to resolve this issue?

I have temporarily removed the black cartridge so I can print using a single cartridge.

[Nal_NR]

Hi @ct75,

Welcome to the HP Support Community. 

I understand that you are getting cartridge errors.  I'd like to help!

Please go through the document here and follow the steps and see how it goes. 

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @ct75

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!