-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Apps, Services & Software
- HP Instant Ink
- Faulty ink cartridge from Instant ink

Create an account on the HP Community to personalize your profile and ask a question
10-23-2022 01:27 PM
I had both colour and Black cartridges sent in the last shipment for instant ink.
I recently installed the colour cartridge as normal with no problem
However today I installed the black cartridge but it has not recognised the cartridge. I followed all the suggested steps, reinstalled the cartridge etc unplugged, switched off and then back on etc.
The colour one shows -HP Instant Ink Cartridge Installed
The black one shows - Cartridge Error Click to learn more
10-26-2022 05:55 AM
Hi @ct75,
Welcome to the HP Support Community.
I understand that you are getting cartridge errors. I'd like to help!
Please go through the document here and follow the steps and see how it goes.
Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Nal_NR-Moderator
I am an HP Employee
11-01-2022 05:46 AM
Hi @ct75
As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us.
Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!
Nal_NR-Moderator
I am an HP Employee