Faulty ink cartridge

[Maggie661]

HP DeskJet 2632 All‑in‑One Printer - has only just been reinstated since lockdown closure at work and black ink cartridge is showing as faulty on HP Smart App. Have been waiting for an instant ink replacement, assumed it would be dispatched automatically in the same way replacement ink is normally sent. Having checked my HP Instant Ink account there is a message saying ‘Cartridge Error’ against black ink status. Opening the message advises ‘Replace or clean the cartridge to resolve the issue—you will not receive ink shipments until the error is resolved’ - - - duh! The only way to resolve the issue is to replace the faulty cartridge! I would appreciate any information on how I can generate the system to send me a replacement.

[Betty0610 · Accepted solution]

@Maggie661

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