Faulty instank ink cartridge

[zolaisugly]

Hi hope someone can help,

I recently purchased the Officejet 8025 printer was able to set up printer, install inks etc..

Was happy to take advantage of the 2 months free trial of instant inks, the cartridges arrived without any problems despite lockdown due to COVID-19.

I have had to change the black ink but before I installed the black ink, I reset printer back to factory defaults in my misguided thought of preventing the printer from going into sleep and stopping me from printing wirelessly as it was always showing printer was offline.

I soon realised after replacing the cartridge that it was was linked to the HP instant ink enrolment and gave error to that fact, after successfully re-enrolling the printer, the black still wont print.

After the reset and re enrolment the black cartridge will not print out in black, every test page is either blank or only prints the blue lines, I have tried using hp print and scan doctor, but this only manages to get the black to print only in shades of grey.

I am close to the end of the instant ink trial and if this is not sorted ASAP I will cancel subscription and  promptly through the unused cartridge's in the bin.

Appreciate the problem with the cartridge may be because of my own doing but please help and give some direction as what options and how it may be resolved

[TEJ1602 · Accepted solution]

@zolaisugly, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[zolaisugly]

Private message reply sent.

[zolaisugly]

After providing the details requested via PM, the new inks arrived by post and is now printing as it should.