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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Mycozyhome
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Faulty instant ink cartridge

HP Recommended
H Officejet 5746
Microsoft Windows 10 (64-bit)

Hi HP,

I have been a HP instant ink subscriber for more than 2 years without any issue, but today

I tried to install a new black instant ink cartridge and this error message keeps coming up even though I went through all the recommended steps. 

"Ink cartridges problem.

Remove and reinstall the indicated ink cartridge, making sure it is correctly installed, and the touch OK."

 

I also tried the old cartridge and it showed no issue. So I can confirm the issue is in the new cartridge since the issue follows that cartridge. Please send me a new black replacement cartridge ASAP.

 

Printer model: HP Officejet 5746

The cartridge number:

C2P08A

MYS2 200800 190223 0851

 

1 REPLY 1
Bob_Headrick
Level 16
Level 16
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Message 2 of 2
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HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.

 

Instant ink UK.png


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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If my answer was helpful please click the "Thumbs Up" to say "Thank You"

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