Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
2 0 0 0
Message 1 of 2
Flag Post

Faulty instant ink cartridge

HP Recommended
H Officejet 5746
Microsoft Windows 10 (64-bit)

Hi HP,

I have been a HP instant ink subscriber for more than 2 years without any issue, but today

I tried to install a new black instant ink cartridge and this error message keeps coming up even though I went through all the recommended steps. 

"Ink cartridges problem.

Remove and reinstall the indicated ink cartridge, making sure it is correctly installed, and the touch OK."


I also tried the old cartridge and it showed no issue. So I can confirm the issue is in the new cartridge since the issue follows that cartridge. Please send me a new black replacement cartridge ASAP.


Printer model: HP Officejet 5746

The cartridge number:


MYS2 200800 190223 0851


Level 16
Level 16
33,261 26,617 2,420 8,852
Message 2 of 2
Flag Post
HP Recommended

The document here has information on contacting HP to get replacement Instant Ink cartridges.  Log into the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower right of the opening screen.


Instant ink UK.png

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click the "Thumbs Up" to say "Thank You"

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation