10-15-2019 03:48 PM
Hi, I'm having issues with both instant ink cartridges in my printer. There are a lot of gaps and the prints are very poor quality. Both cartridges seem faulty but especially the colour one, with no magenta ink printing.
I've run all the diagnostic options, with no success.
How do I go about getting replacement instant ink cartridges please?
10-17-2019 04:19 PM
@nthompson, Welcome to the HP Support Community!
Apologies for the inconvenience caused. Let us try these steps to resolve this issue:
Update the printer firmware
Click here to download and install the latest firmware from your computer.
Click here to know different methods of updating printer firmware.
Check the estimated ink levels
Clean the ink cartridges
Refer to step 10 mentioned in this document to know how. Once done, try printing a print quality report to check the print quality.
If the issue persists, perform step 12 and 13 mentioned in the same document.
As the issue is related to Instant ink cartridges, I need more information to help you out.
Since the instant ink account details are confidential, please send me the required information via private message.
I am sending you a private message with the information required.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Let me know how this goes.
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