Faulty instant ink cartridge

[Cha6]

I received an instant ink delivery of both colour & black and the colour cartridge is faulty. When installed, the printer is giving the message

" Remove and reinstall the indicated cartridge, making sure it is correctly installed.  If this message continues to appear, replace the indicated cartridge."

I've removed it and reinstalled several times and gently wiped the strip as suggested on the support page but no joy. The old cartridge is recognised OK and a store bought HP cartridge is recognised as well.

So far I've went round in circles trying to find a way of arranging a return/new cartridge with no luck.

It's a 65/304 cartridge (N9K09A). The previous cartridge is identical.

Any help on sorting this is appreciated 

[Jay_G24 · Accepted solution]

Hi @Cha6,

I'd like to help!

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[Farmer_Alison-0]

i Have this same issue with the HP65XL cartridge. I have tried 2 x new cartridges and both come up with the same error. Put the old one back in and doesn't have the error.

Any help solving this ASAP would be greatly appreciated!