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- Faulty tri colour cartridge, how do i get a replacement.
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01-13-2020 12:27 PM
I have a HP Envy Photo 6234 all in one printer and an HP instant Ink account. The printer keeps saying that the colour cartridge has a problem and will not let me print anything. I have tried all of the troubleshooting recommendations and nothing works. How do obtain a replacement cartridge from HP as I cannot seem to get in touch with anyone to solve this.
Solved! Go to Solution.
Accepted Solutions
01-15-2020 06:02 PM
@Roly6806 Greetings from the HP Community!
Do you have an HP Instant Ink subscription?
If not, try the below steps:
Step 1: Verify the ink cartridge numbers
Make sure the ink cartridge numbers match your printer and country/region.
Go to HP Store, and then verify the ink cartridge numbers for your printer model and country/region. Replace any incompatible ink cartridges.
If the error persists, continue to the next step.
Step 2: Reset the printer
Reset the printer to recover from printer failures.
-
With the printer turned on, disconnect the power cord from the printer.
-
Unplug the power cord from the power source.
-
Wait 60 seconds.
-
Reconnect the power cord to a wall outlet and to the printer.
NOTE:
HP recommends plugging the printer directly into a wall outlet.
-
Turn the printer on.
If the error persists, continue to the next step.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD
(By the end of this article all the issues should be resolved)
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
Riddle_Decipher
I am an HP Employee
01-15-2020 06:02 PM
@Roly6806 Greetings from the HP Community!
Do you have an HP Instant Ink subscription?
If not, try the below steps:
Step 1: Verify the ink cartridge numbers
Make sure the ink cartridge numbers match your printer and country/region.
Go to HP Store, and then verify the ink cartridge numbers for your printer model and country/region. Replace any incompatible ink cartridges.
If the error persists, continue to the next step.
Step 2: Reset the printer
Reset the printer to recover from printer failures.
-
With the printer turned on, disconnect the power cord from the printer.
-
Unplug the power cord from the power source.
-
Wait 60 seconds.
-
Reconnect the power cord to a wall outlet and to the printer.
NOTE:
HP recommends plugging the printer directly into a wall outlet.
-
Turn the printer on.
If the error persists, continue to the next step.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 3 ONWARD
(By the end of this article all the issues should be resolved)
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
Riddle_Decipher
I am an HP Employee
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