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‎09-03-2021 01:57 PM

HP Recommended
Product: Hp deskjet 2700

Hi, I just replaced my instant ink cartridges black is working fine but tricolour is saying it is not recognised, it prints a tiny bit and then cancels the job saying cartridge is not recognised. 

I have tried all suggestions I've found and from the bot but not getting anywhere can someone help

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-05-2021 05:20 AM

HP Recommended

@Lansky2021, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print due to this error. Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

 

Kindly perform the steps mentioned in this document - Ink cartridge errors

 

If the error persists, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

View solution in original post

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1 REPLY 1

‎09-05-2021 05:20 AM

HP Recommended

@Lansky2021, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print due to this error. Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

 

Kindly perform the steps mentioned in this document - Ink cartridge errors

 

If the error persists, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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