cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
ZEKE503
New member
1 0 0 0
Message 1 of 2
106
Flag Post

Find a "CLAIM CODE" when it doesn't show anywhere I can find it, what now?

HP Recommended
ENVY 5055 All-In-One
Microsoft Windows 7 (64-bit)

Trying to sign up for Instant Ink but cannot find a claim code after multiple attempts to print out all possible reports listed on my printer...  Tried the automated assistant and just takes me round and round in circles.  No report available that just says printer report of any kind.  Any way to bypass this, or do I need to make a call to a real live CSR person?

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
Message 2 of 2
Flag Post
HP Recommended

@ZEKE503, Welcome to HP Support Community!

 

To find your Printer Claim Code, print a Web Services Information page from the printer's built-in webpage.

  1. Send a test print job from any device on your network to make sure the printer is connected and can print.

    NOTE: 

    You cannot use Web Services or get your Printer Claim Code if your printer is not connected to your wireless network. A USB connection does not work.

  2. Type the printer IP address into a web browser on any device connected to your network to open the printer's built-in website.

    To find your printer IP address:

    • From the touchscreen control panel: Touch the Wireless icon .

    • From the HP Smart app: Click Printer Settings, and then click Printer Information.

    • From the printed network report: Press the Information button to print an information page.

  3. From the printer website, find the Web Services menu, and then click Print Info Page or Print Information Sheet.

  4. Find the Printer Code or Printer Claim Code on the page that prints.

    If the information page only has the printer's email address, remove and then re-enable Web Services. A new information page prints with the Claim Code.

  5. Add your printer to an HP Smart account using the Printer Claim Code.

    If an Invalid Claim Code or other error message displays, remove and then re-enable Web Services before trying again.

For more detailed steps and troubleshooting options, go to Printer Claim Process and FAQs.

 

If you have issues, refer to the document HP Printers - Having Trouble Claiming Your Printer?  for help.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation