Forfeit roll over pages when updating plan

[Melanie79]

I want to downgrade my plan but would lose nearly 40 roll-over pages because of this weird limit of the lower plan. How can I make sure the pages won't get forfeited? I don't need that many anymore, but I find it weird that I will lose pages I already paid for.

[sandytechy20]

@Melanie79

Welcome to the HP support community.

I understand that you need information on rollover pages, I am glad to assist you.

This might require one on one interaction with the instant ink team.

I am sending you a private message with steps to talk to HP instant ink support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.