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05-28-2022 01:28 PM
I moved quite awhile ago, but forgot to update my address. Now my ink was delivered to the wrong place.
I havent been using my printer much, so haven't needed fresh ink, despite paying monthly for instant ink. I was notified of a shipment a couple weeks ago and realized today I never got it. That is what led me to discover my forgetting to change the address. Is there any way to mark the last shipment as never received? Or some other way to get my ink?
05-29-2022 01:03 PM
The document here has information on contacting HP to get replacement Instant Ink cartridges. Go to the HP Instant Ink site, the phone number (or chat option for some countries) will be listed in the lower center of the opening screen. I would suggest you contact a person, and make sure your address is updated.
Alternately, you can click on the Virtual Assistant. When the assistant opens type "Where is my ink?" (w/o the quotes). The system will ask a few questions and then schedule your shipment.
I am not an employee of HP, I am a volunteer posting here on my own time.
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