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‎04-27-2020 05:00 PM

HP Recommended

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Hi

 

I received my envy 5032 today and inside was a leaflet saying I would get a 5 month trial. I downloaded the hp smart app to my phone and followed the set up, putting the ink cartridges that were supplied in the box but at no point did it offer me to sign up to instant ink/start the trial. I have gone on to the instant ink site both on mobile and laptop and which I selected the 300 plan to sign up it finds my printed then asked for card details but nothing about 5 month free so I want to ensure I'm getting this before I enter my card details. Please advise. Thanks

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1 REPLY 1

‎04-30-2020 04:08 AM

HP Recommended

@Hannah45, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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