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‎04-20-2022 12:56 PM - last edited on ‎04-20-2022 01:01 PM by Moderator

HP Recommended

I have setup my new printer and enrolled for instant ink today but there is no mention of free trial. The cartridges that came with the printer that say instant ink ready aren’t showing on the account. It says shipment processing so when these arrive will my account update? I saw somewhere in support that we need to enter a claim code but can’t find where to enter it.... Very confusing and glad I’m not the only one that seems to have the same problem. 

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‎04-24-2022 10:55 AM

HP Recommended

Hi @reddit1,

 

 Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are unable to claim your promotional months

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

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2 REPLIES 2

‎04-24-2022 10:55 AM

HP Recommended

Hi @reddit1,

 

 Welcome to the HP Support Community

 

I'd like to help!

 

I understand you are unable to claim your promotional months

 

Could you send me an image of the promotional offer(box or the leaflet that came with the printer)?

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

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‎04-24-2022 12:21 PM

HP Recommended

Below is the offer details as requested. 

 

 IMG_0136.jpg

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