cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Silverfox15
New member
2 1 0 0
Message 1 of 4
281
Flag Post

Solved!

Free instant ink problem

HP Recommended
Deskjet 2630

I bought a Deskjet 2630 printer which is working and is on my network as I can print from my iPad. However i am trying to set up free Instant Ink but I can't do this. It tells me my printer is not connected to the network and won't give me a code to proceed. I tried phoning HP but was held waiting before I gave up. Do they want me to sign up for a paying Instant Ink and the free one is a con?

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,724
Message 2 of 4
Flag Post
HP Recommended

Hi @Silverfox15

 

Welcome to the HP Support Community. I'd be happy to assist you with the Instant Ink enrollment. 

 

Make sure your printer and the iPad are connected to your home network and then try these steps to print the claim code -

 

1) From the printer control panel, press the Wireless button and the Information button together to print the network configuration page.

2) Find out the IP address or hostname of the printer from the network configuration page.

3) In a supported web browser on your computer or a mobile device, type the IP address or hostname assigned to the printer.

For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://192.168.0.12.

4) Click the Web Services tab.

5) In the Web Services Settings section, click Setup, click Continue and follow the onscreen instructions to accept the terms of use.

6) If prompted, choose to allow the printer to check for and install printer updates

7) When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

 

To know more, please refer to step#1 "Printers without a touchscreen or text-based display" from this document.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

Tags (1)
3 REPLIES 3
asmita6658
HP Support Agent
HP Support Agent
14,452 14,454 1,434 1,724
Message 2 of 4
Flag Post
HP Recommended

Hi @Silverfox15

 

Welcome to the HP Support Community. I'd be happy to assist you with the Instant Ink enrollment. 

 

Make sure your printer and the iPad are connected to your home network and then try these steps to print the claim code -

 

1) From the printer control panel, press the Wireless button and the Information button together to print the network configuration page.

2) Find out the IP address or hostname of the printer from the network configuration page.

3) In a supported web browser on your computer or a mobile device, type the IP address or hostname assigned to the printer.

For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://192.168.0.12.

4) Click the Web Services tab.

5) In the Web Services Settings section, click Setup, click Continue and follow the onscreen instructions to accept the terms of use.

6) If prompted, choose to allow the printer to check for and install printer updates

7) When the printer is connected to the server, the printer prints an information page. Follow the instructions on the information page to finish the setup.

 

To know more, please refer to step#1 "Printers without a touchscreen or text-based display" from this document.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

Tags (1)
Silverfox15
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks Asmita. I was able to signup for free ink following your instructions.

0 Kudos
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,555
Message 4 of 4
Flag Post
HP Recommended

@Silverfox15

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation