Free trial additional charges

[KarlRelger]

Got a new printer for work last month and signed up to the free HP Instant Ink trial initially on the 100 sheet plan.

We had an audit last month so just got my bill in for the month and as we went over on printing (I’m surprised my managed to clock up so much usage) we’ve been billed for 28 x 10 sheets. So, my free trial has cost me £28 for the first month!!

yes, I realise now I could have signed up to a different plan…but wasn’t aware that I’d be charged for the extra usage.

What’s more frustrating is that I’m still using the same cartridges that came with the printer! The first set sent by HP are still in the box!

[A_Gayathri]

Hi @KarlRelger,

Welcome to the HP Support Community

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist you better, I have sent out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!