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MKH14
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Gateway address can't be accessed after cancelling Instant Ink

HP Envy 5660 e-All-in-One Printer
macOS 10.14 Mojave

Suspiciously, my printer was working fine until I cancelled the Instant Ink program. Now the gateway address can't be accessed. The IP address does start with 169.254, but I don't understand why I'd suddenly have router problems when it worked just fine before cancelling my subscription. 

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Gateway address can't be accessed after cancelling Instant Ink

@MKH14, welcome to HP Support Community!

 

Try restoring the network defaults on your printer and then try to connect the printer back to the network.

Follow the steps below-

  1. From the home screen of your printer control panel, touch the Wireless icon 

  2. Touch the Setup icon 

  3. Touch Restore Network Defaults or Restore Network Settings, and then touch Yes to confirm your selection.

  4. After the default network settings are restored, touch the back arrow, touch Wireless Settings, and then touch Wireless Setup Wizard.

    The printer searches for available networks.

  5. Touch the name of your wireless network.

  6. If your wireless network does not display in the list of wireless networks, touch Enter New Network Name, and then type the name of your wireless network.

  7. Type your network security password (WEP or WPA key), and then touch Done.

    If you do not know your network password, go to Find Your Wireless WEP, WPA, WPA2 Password.

    Once the printer is connected, the blue Wireless light (or wireless icon on the menu) stops blinking and remains on.

Make sure your Mac Computer and the printer are connected to the same network. Try printing.

 

Let me know the outcome.

Cheers 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

MKH14
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Gateway address can't be accessed after cancelling Instant Ink

In desperation, I ended up trying restoring the defaults and setting it up again. After that, I had to restart my computer in order to work. But--success! Thanks for the advice!

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