Getting error GPS001

[yu151]

I think I confirmed the enrollment on browser before I did it on the HP Smart App and I am now stuck on the page

[Alden4 · Accepted solution]

Hi @yu151,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you confirmed enrollment on a browser before using the HP Smart App and are now stuck on a page, here are some general steps you can try to resolve the issue.

• Reload the Page: Refresh the browser page to see if it resolves the issue. You can do this by clicking the refresh button in your browser or pressing "Ctrl + R" (or "Cmd + R" on Mac).
• Clear Browser Cache: Clear your browser cache and cookies. Sometimes, cached data can cause issues. The process for doing this varies depending on the browser you're using, so you may want to look up specific instructions for your browser.
• Try a Different Browser: If the issue persists, try using a different web browser to access the enrollment page. Sometimes, compatibility issues can arise with certain browsers.
• Check Internet Connection: Ensure that you have a stable and active internet connection. A weak or intermittent connection can lead to problems with loading pages.
• Use Incognito/Private Browsing Mode: Open the enrollment page in incognito or private browsing mode. This can help rule out issues related to browser extensions or cached data.
• Try the HP Smart App Again: If you initially confirmed enrollment on the browser and are now stuck, try completing the enrollment process again using the HP Smart App. Ensure that you follow the steps correctly and provide the necessary information.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[yu151]

Sorry I haven't had the time to be able to try troubleshooting it yet as my house has been a mess recently, I will attempt these at the end of this week

[Alden4]

Hi @yu151,

Thank you for your response, 

Please feel free to reply to us and we will be more than happy to help you.

If you would like to thank us for our efforts to help you, please go to the public post and click on "Accepted Solution" and give us a virtual high-five by clicking on the "Thumbs Up" icon.

Take care and have a great day ahead!

Alden4
HP Support