Showing results for 
Search instead for 
Did you mean: 
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
New member
1 0 0 0
Message 1 of 2
Flag Post


Gifted a Printer

HP Recommended
HP Officejet Pro 8610

My family was gifted a printer by a family member who previously owned it but rarely used it. However, it will not let us print anything because the printer is enrolled in Instant Ink from when she had it. I get a message saying, “Cartridge cannot be used until printer is enrolled in Instant Ink.” We bought new, non-Instant Ink ink cartridges in order to be to print but it still gives us this message. We do not wish to be enrolled in this program. Is there anyway to cancel this enrollment and get the printer to work?

HP Support Agent
HP Support Agent
9,244 9,218 626 700
Message 2 of 2
Flag Post
HP Recommended

Hi @trying_to_print,


I'd like to help!


The previous owner must cancel the instant ink subscription.


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 


Let me know. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation