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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Gifted a Printer

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HP Officejet Pro 8610
iOS

My family was gifted a printer by a family member who previously owned it but rarely used it. However, it will not let us print anything because the printer is enrolled in Instant Ink from when she had it. I get a message saying, “Cartridge cannot be used until printer is enrolled in Instant Ink.” We bought new, non-Instant Ink ink cartridges in order to be to print but it still gives us this message. We do not wish to be enrolled in this program. Is there anyway to cancel this enrollment and get the printer to work?

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Hi @trying_to_print,

 

I'd like to help!

 

The previous owner must cancel the instant ink subscription.

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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