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‎08-04-2022 09:14 PM - last edited on ‎08-05-2022 07:03 AM by Retired

HP Recommended
Product: HP DeskJet 2622 All-in-One-Printer
Operating System: Microsoft Windows 10 (64-bit)

Friend passed away and I was offered his printer: "HP DeskJet 2622 All-in-One-Printer". I'm trying to set it up but it wont let me print anything because, "A problem has occurred with your HP Instant Ink account." I'm guessing the printer is attached to his HP account and set up for Instant Ink refills?
Any advice on how to proceed?

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-07-2022 07:01 AM

HP Recommended

Hi @Ryro777

 

Welcome to the HP Support Community. 

 

Please reach out to the HP Instant Ink team(contact info can be found on the home page) in your region for further assistance. Here is a link that will help: https://instantink.hpconnected.com/us/en/l/ 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping

NIRVANA_95
I am an HP Employee

View solution in original post

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1 REPLY 1

‎08-07-2022 07:01 AM

HP Recommended

Hi @Ryro777

 

Welcome to the HP Support Community. 

 

Please reach out to the HP Instant Ink team(contact info can be found on the home page) in your region for further assistance. Here is a link that will help: https://instantink.hpconnected.com/us/en/l/ 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping

NIRVANA_95
I am an HP Employee
Was this reply helpful? Yes No
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