Given Printer by Family, old owner is dead, can't cancel instant ink subscription

[EnforcerRyan]

My cousin died, and his family found his printer, which he had and instant ink subscription for. No one can login to his account, and we don't want to make the printer basically e-waste. At this point that's how it feels though when I can't make an instant ink subscription because one is already tied to his account, and therefore this printer, HP support wants me to buy a package to speak to customer support, which is already ridiculous.  This exclusivity online only nonsense is baffling, and has turned a perfectly good printer into a heavy paperweight. Can anyone help with this problem, or is HPs own service making this just plain impossible?

[sandytechy20]

@EnforcerRyan

Welcome to the HP support community.

I understand that you are having issues with the instant ink subscription, I am glad to assist you.

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.